Support
Email us for bug reports, feature requests, and anything else.
Contact
We aim to reply within two business days. English and Japanese are both fine.
What helps us when you report something
- The app name, and which screen it happened on
- The message on screen (these apps are built to show the reason on screen when something fails)
- Your site URL (
yoursite.atlassian.net) and, if possible, the issue key or page ID - What you expected, and what actually happened
Things to check first
| Symptom | Where to look first |
|---|---|
| Nothing is shown | We print the count and the reason at the top of the screen, such as “N issues matched, but were excluded because they have no dates.” |
| You cannot find the app | It is in both the project sidebar and the Apps menu at the top. |
| You cannot save or update | Check that the field is on the edit screen and that you have permission to edit it. |
| Only part of the data is shown | You have reached the read limit. Narrow it down with JQL, or raise the limit in settings. |
Documentation
- Exporter for Confluence (Confluence Cloud)
- Recover for Jira (Jira Cloud)
- Approve for Confluence (Confluence Cloud)
- Issue Export for Jira (Jira Cloud)